Shipping Policy
We provide global logistics solutions for our wholesale partners.
Shipping Methods
- Sea Freight: Most cost-effective for large bulk orders (20ft/40ft containers).
- Air Freight: Faster delivery for urgent samples or smaller stock batches.
- Express (DHL/FedEx/UPS): Recommended for samples.
Lead Times
- Mass Production: Typically 25-35 days from deposit and sample approval.
- Transit Time: Varies by destination (approx. 20-40 days for sea freight).
Customs and Duties
Unless otherwise agreed (e.g., DDP terms), the buyer is responsible for import duties, taxes, and customs clearance in the destination country.
Refund & Return Policy
As a manufacturer specializing in bulk B2B orders, our policy focuses on quality assurance and production standards.
Quality Guarantee
- We maintain a strict quality control process with a target defect rate of less than 0.1% (meeting German Medical Grade Standards in specific cases).
- If a shipment has a defect rate exceeding the agreed-upon AQL (Acceptable Quality Level), we will provide replacements or credits.
Damaged Goods
- Claims for goods damaged in transit must be filed within 7 days of receipt, supported by photos of the packaging and product.
Non-Returnable Items
- Custom-branded products are non-returnable unless a manufacturing defect is present.
- Samples are generally non-refundable but may be credited against the first bulk order.
